Refund Policy

Readwix products are digital downloads. No physical item is shipped. Because files can be accessed after purchase, refund requests are reviewed carefully and may be limited once a file has been delivered or downloaded.

If you purchased the wrong file by mistake, cannot access your download, received a corrupted file, or the product does not match the listing, contact Readwix support with your order number.

Refunds are generally not available for completed digital downloads, buyer's remorse, software incompatibility that was listed before purchase, or requests made after the files have been used in a project.

When possible, we will help by resending download access, replacing a damaged file, or clarifying which file type to use before considering a refund.

Use the contact page and include your order number, the email used at checkout, the product name, and a short description of the issue.

Refund and file-support requests are reviewed during business days. Approved refunds are returned to the original payment method according to the payment provider's processing timeline.